Update: I got a call from Mr. Maletis. I had already found out that I could indeed switch off wifi calling contrary to the tech support advice. He admitted that the Google voice integration was a problem. I'll leave and come back.
Dear Mr. Maletis,
Dear Mr. Maletis,
I think that this may be the first open letter I've written to a company and posted online, but given the lack of a mailing address that I can find and the difficulty of going beyond a support specialist that offers to relay my concerns I see no other way to get this message to you.
I am a big Google fan. I used to work in IT. I've used Adwords and Adsense, gmail, Google calendar, my entire family uses android phones and of course I use Google search. So, when I heard about Project Fi I made the leap, leaving the rest of my family on T-mobile without me. I regret that decision because it is clear to me that decisions made at Project fi are not made in a manner that puts customers first.
While at T-mobile I gave my cell number to hundreds of family and friends and my Google voice number to hundreds of business contacts. I simply forwarded my Google voice number to my cell and could get both business and personal calls on that phone. When setting up my phone I was told that I could no longer do that. I could forward Google voice to my cell only if I was a customer of one of Project fi's competitors. Can you think of another company that will give you a free service, but only if you buy from one of their competitors? I can't.
Recently, my phone started to pick up calls at my home over data instead of over the cellular network. While the network signal may be strong, the latency is large, especially if my kids start playing Overwatch or streaming video while I'm on the phone. Voice quality degrades to the point of being unusable. Project fi pushed an update that disables my ability to set Android to route calls over the cellular network, making my cell phone all but useless in my own home. Support's answer is to tell me to turn off wi-fi, which reduces the utility of my smartphone greatly. That was the last straw. I'll be leaving project fi but I wanted somebody at the top to know how unhappy I am before I go.